Terms of Service

Last updated: April 6, 2026

1. Acceptance of Terms

By accessing or using HelloSolo ("the Service"), operated by Brain Buddy AI Pty Ltd (ABN 81 673 063 155), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. These terms apply to all users, including free trial and paid subscribers.

2. Description of Service

HelloSolo is a business management platform for freelancers and small teams. The Service includes tools for proposals, contracts, invoicing, project management, client communication, and AI-powered writing and business insights.

3. Account Registration

You must provide accurate, complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account. Notify us immediately at support@hellosolo.co if you suspect unauthorized access.

4. Subscription and Billing

HelloSolo offers a 14-day free trial. After the trial, continued access requires a paid subscription. Subscriptions are billed monthly or annually at the rates displayed at the time of purchase. All fees are non-refundable except as required by law. You may cancel your subscription at any time; access continues until the end of the current billing period.

5. Your Content

You retain ownership of all content you create, upload, or store on HelloSolo, including proposals, contracts, invoices, and project data ("Your Content"). You grant HelloSolo a limited license to host, store, and process Your Content solely to provide the Service. We will not access, use, or share Your Content except as necessary to operate and improve the Service.

6. AI-Generated Content

HelloSolo provides AI-powered features including proposal drafting, contract clause generation, and business insights. AI-generated content is provided "as-is" as a starting point. AI-generated contract clauses and legal-adjacent content do not constitute legal advice. You are solely responsible for reviewing, editing, and approving all AI-generated content before using it with clients or in legally binding documents.

7. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service or servers connected to it
  • Use automated tools to scrape, crawl, or extract data from the Service
  • Resell, sublicense, or redistribute the Service without written permission
  • Upload content that is malicious, fraudulent, or infringes on others' rights

8. Limitation of Liability

To the maximum extent permitted by law, HelloSolo and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free. We disclaim all warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Termination

We may suspend or terminate your access to the Service at any time for violation of these terms, with notice when reasonably possible. Upon termination, your right to use the Service ceases immediately. You may export Your Content before termination. We will retain Your Content for 30 days after account deletion to allow recovery, after which it will be permanently deleted.

11. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia. Brain Buddy AI Pty Ltd (ABN 81 673 063 155) is the legal entity responsible for the Service. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

13. Contact

Questions about these terms? Contact us at legal@hellosolo.co. HelloSolo is a product of Brain Buddy AI Pty Ltd (ABN 81 673 063 155).