Privacy Policy
Last updated: April 6, 2026
About Us
HelloSolo is owned and operated by Brain Buddy AI Pty Ltd (ABN 81 673 063 155), an Australian company ("we", "us", "our"). Brain Buddy AI Pty Ltd is the data controller responsible for your personal information collected through the HelloSolo platform.
1. Information We Collect
When you create an account or use HelloSolo, we collect information you provide directly: your name, email address, business name, and payment details. We also collect usage data such as pages visited, features used, and device information to improve our service.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve HelloSolo
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Generate AI-powered suggestions and content within the platform
- Monitor and analyze trends, usage, and activities
3. AI Features and Your Data
HelloSolo uses AI to help you draft proposals, generate contract clauses, and provide business insights. When you use AI features, relevant context from your workspace (such as project details or client information) is sent to our AI provider to generate responses. We do not use your data to train AI models. AI-generated content for contracts and legal documents is provided as a starting point and does not constitute legal advice.
4. Information Sharing
We do not sell your personal information. We share information only in the following circumstances:
- With service providers who assist in operating our platform (hosting, payment processing, email delivery, AI processing)
- When required by law or to protect rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets (with prior notice)
- With your consent or at your direction
5. Data Security
We use industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. Access to personal data is restricted to employees and contractors who need it to operate, develop, or improve our services.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law (such as financial records).
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export your personal data. You can manage most of your information directly in your account settings. For additional requests, contact us at privacy@hellosolo.co.
8. Cookies
We use essential cookies to keep you logged in and remember your preferences. We use analytics cookies to understand how our service is used. You can control cookie preferences in your browser settings.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of HelloSolo after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this privacy policy or your data, contact us at privacy@hellosolo.co. Our registered entity is Brain Buddy AI Pty Ltd (ABN 81 673 063 155).